How to Get a Replacement Phone from Assurance Wireless

Assurance Wireless is a government-funded program that provides free cell phones and monthly service to eligible low-income individuals. If you are an Assurance Wireless customer and your phone is lost, stolen, or damaged, you may be wondering how to get a replacement phone. In this article, we will discuss the steps you need to take to get a replacement phone from Assurance Wireless.

Section 1: Determine Eligibility for a Replacement Phone

Before you can request a replacement phone from Assurance Wireless, you need to determine if you are eligible for one. Assurance Wireless provides one free replacement phone per year to eligible customers. To be eligible, you must meet the following criteria:

– Your phone must be lost, stolen, or damaged beyond repair.
– You must have been an active Assurance Wireless customer for at least 60 days.
– You must not have already received a replacement phone within the past year.

If you meet these criteria, you can proceed with requesting a replacement phone from Assurance Wireless.

Section 2: Contact Assurance Wireless Customer Service

To request a replacement phone from Assurance Wireless, you need to contact their customer service department. You can do this by calling their toll-free number at 1-888-321-5880. When you call, you will be prompted to enter your Assurance Wireless phone number. Once you enter your phone number, you will be connected with a customer service representative.

The customer service representative will ask you some questions to verify your identity and eligibility for a replacement phone. They may ask for your name, address, date of birth, and the reason why you need a replacement phone. Be sure to have this information ready when you call.

Section 3: Choose Your Replacement Phone

Once your eligibility for a replacement phone has been confirmed, the customer service representative will provide you with a list of replacement phones to choose from. Assurance Wireless offers a variety of phones from basic flip phones to smartphones. You can choose the phone that best fits your needs.

It is important to note that some replacement phones may require an additional fee. The customer service representative will inform you of any fees associated with the phone you choose.

Section 4: Receive and Activate Your Replacement Phone

After you have chosen your replacement phone, it will be shipped to you within 5-7 business days. When you receive your replacement phone, you will need to activate it before you can use it.

To activate your replacement phone, follow these steps:

1. Turn off your old phone and remove the battery.
2. Insert the battery into your new phone and turn it on.
3. Follow the on-screen instructions to activate your new phone.
4. Once your new phone is activated, you can begin using it.

It is important to note that your old phone will no longer work once you activate your replacement phone. If you find your old phone after activating your replacement phone, you should dispose of it properly.

Conclusion

Losing or damaging your phone can be a frustrating experience, but Assurance Wireless makes it easy to get a replacement phone. By following the steps outlined in this article, you can quickly and easily get a replacement phone from Assurance Wireless. Remember to determine your eligibility, contact customer service, choose your replacement phone, and activate it once you receive it.